Frequently Asked Questions

Everything you need to know about your Von Dutch shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.

Do you ship internationally?

Yes, Von Dutch ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know what size to order?

Each product page features a detailed size guide. Our iconic trucker hats are 'one size fits most' with an adjustable snapback closure for a custom fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are your products authentic?

All items sold on our official website are 100% authentic Von Dutch merchandise, featuring the original signature branding and high-quality craftsmanship.